Aware that we work in an international theatre, we provide a multilingual team of professionals on a round-the-clock 24 hour basis to help solve over the phone any technical problems, be they mechanical, electrical, electronic or programming issues.
Our machines with remote diagnosis (Teleservice), through the Internet (Ethernet) or through analogical conventional ways (Modem) allow our engineers to control the machine (there is no need to send a technician) diagnose any troubleshooting, visualize parameters on line and modify internal programmes to optimize working cycles.
With the support of our automat suppliers such as Siemens, Rockwell, Allen-Bradley or Omron, who offer important global support, we can quickly and efficiently provide After-Sales services and spare parts for our customers.
BOSSAR also offers maintenance programs as part of the overall quality of service to its customers.
These programs offer preventative actions as well as machine upgrades using BOSSAR original parts to guarantee the reliability and performance of the machine.