‘Communication skills for service engineers,’ a two-day course run by UK based Festo Didactic, is said to develop a structured approach to handling customer communications, and help service engineers to develop the necessary communication skills. Festo Didactic is the training arm of automation specialist Festo. It trains 30,000 engineers worldwide every year.
Trevor Graves, service manager for Kappa Corrugated UK, commented on the course: “This was a good introduction to the critical client relationship opportunities that service visits provide. What I particularly liked was the structured approach – I came away with a technique I can deploy immediately, and adapt over time to suit our needs”.
The course takes place at Festo’s national training centre in Northampton, or optionally at a client’s premises. The comoany plans to run it monthly for the rest of 2004 on: September 9-10, October 7-8, November 11-12, and December 9-10.
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