Food packaging and processing firm Tetra Pak has launched a new suite of digital services for customers, which the company says will boost efficiency and cut costs.
The services focus on enhancing the ability to forecast machine errors, accelerate response times, and give customers better access to Tetra Pak’s worldwide expertise, using Microsoft technology, cloud computing, and analytical tools.
Tetra Pak said its new service solutions for maintenance, issues monitoring and resolution will center on connecting workforces by utilizing wearable technology.
Local Tetra Pak service engineers at customer sites can now connect directly with the company’s global specialists who offer real-time, expert support to customers.
Advanced analytics will also play a key role, as data from global filling lines will be collected into a central database, allowing a team of Tetra Pak’s global experts to access and analyze it.
Advanced analysis can be used to forecast issues and optimize machine performance.
Tetra Pak said the equipment at the customer plant can be linked to the Microsoft Azure cloud system which will be managed in house. It will allow machines at various production stages like processing, filling and distribution to communicate with each other and synchronize.
Tetra Pak will exhibit the technologies in partnership with Microsoft at the 2017 Hannover Messe event, which is due to be held from 24-28 April in Hanover, Germany.
Tetra Pak president and CEO Dennis Jönsson said: “Digital technologies are revolutionising every industry, and it’s exciting to make the latest innovations work for our customers.
“We are pleased to be the first to launch digitalised services, offering customers reduced costs, enhanced efficiency, and peace-of-mind. This is just the beginning of what promises to be a very exciting journey for us and our customers.”
Image: Tetra Pak services. Photo: courtesy of Tetra Pak.