Compelo Packaging - Latest industry news and analysis is using cookies

ContinueLearn More

Romaco’s new service concept to support machines in real time

Romaco Service will showcase its new internet enabled smart glasses as a next-generation concept for remote online support for manufacturers during next month’s Interpack packaging fair in Germany.

Dubbed Remote Assist, the smart glasses are said to be capable of monitoring and supporting machines of manufacturers from a distance in real-time.

The concept helps in exchanging data directly from machines in the field to the manufacturer, thereby making up for the communication gap otherwise caused by the location of the customer.

It allows for rapid troubleshooting while saving on valuable diagnostic time, stated the company.

Romaco customer service product manager Gero von Stackelberg said: “Smart glasses are an instrument for the factories of the future; their advent is definitely a milestone for service activities of all kinds.

“The ability to communicate virtually simplifies our hotline team’s daily work, while our customers profit from efficient and affordable services.”

Romaco plans to have four machines equipped with smart glasses for the packaging trade fair. The smart glasses facilitate virtual communication among machine handlers and service technicians.

Through a Wi-Fi interface, the smart glasses, which are integrated with a camera and microphone, connect the responsible technician to the machine operator.

The camera allows the Romaco technician to get a perspective of the concerned machine directly while the support team can assess the situation by live stream to take appropriate action.

Romaco has stated that irrespective of their location, machine operators can get targeted instructions by using Remote Assist smart glasses whether it is during repairs, format changes or ramp-up phase.

Image: Smart glasses in use on a Romaco Noack blister machine. Photo: courtesy of Romaco Group.