Mondi has introduced Orange Board, a new customer service brand covering a full range of technical sales services for containerboard customers.
Taking into account the importance of customer service and the value of round-the-clock support, Mondi Containerboard has updated its offering and aligned its three service packages under a new umbrella brand.
Orange Board offers customers enhanced services including a new 24/7 online platform called Corrugated Paper Expert; seminars and workshops covering the entire value chain from the forest to corrugated box performance; country-specific seminars to equip customers for their marketplaces and enable tailor-made consultations at customers' sites.
In addition, Orange Board hosts the AAA Academy, which trains containerboard traders and sales agents within Africa, Asia and the Americas.
The Orange Board technical sales service package from Mondi includes technical seminars and coaching on containerboard, training for traders and agents, and a 24/7 web platform for convenience.
Marek Motylewski, head of technical sales services Mondi Containerboard, explains: “We have always been committed to sharing knowledge with our customers and helping them use our containerboard grades in the most efficient way. Orange Board now unifies our approach by bringing our services together under one brand. The brand’s name reflects Mondi Containerboard’s corporate colour and our commitment to coaching for customer success. What’s more, we are breaking new ground with our 24/7 online platform, which is unique in the industry and offers our customers exclusive access to industry knowledge.”
New online platform for 24/7 technical sales service
Corrugated Paper Expert is a new multi-functional online platform accessible 24/7 exclusively for Mondi Containerboard customers through a dedicated log-in. The platform shares information and knowledge in the fields of containerboard, converting and corrugated board through exclusive articles, examples and case studies.
Using the comment function below each article, customers can comment, ask questions, and get quick feedback and advice from the technical sales service team on everyday challenges such as selecting the right paper grade for their packaging requirement.
The Orange Board: Tailor-made technical sales services along the value chain
Orange Board reflects Mondi’s commitment to customer service and knowledge sharing by bringing all these services together in one convenient offer. It raises Mondi’s technical sales services for containerboard customers to a new and unique level. All in all, customers can benefit from increased paper know-how and efficiency in their corrugating processes, better use of resources, and the possibility of cost savings.