Fieldbit is exhibiting its interactive field service collaboration platform for equipment manufacturers and end users at this month’s Interpack event.
The Israeli software company has been into real-time augmented reality and knowledge capture solutions for field services.
The next generation platform it will be unveiling is branded as Fieldbit Hero which will be an improvement of Fieldbit Coach.
Remote experts, field technicians and machine operators can have a two-way real-time augmented reality interaction using the Fieldbit Hero. This, according to the Israeli company would help in improving first time fix rates, enhance machinery utilization and results in customer satisfaction.
Fieldbit stated that a Swiss company named Hapa will be showcasing the benefits of the Fieldbit Hero platform during Interpack. Hapa serves the pharmaceutical packaging industry with customized printing solutions.
Fieldbit CEO Evyatar Meiron said: "In today's competitive packaging sector, machinery uptime and cost of ownership are often the determining factor when choosing an equipment manufacturer.
"Prominent packaging equipment manufacturers, such as Hapa, are among the companies leveraging Fieldbit Hero to increase remote resolution rates, minimize downtime and improve support efficiency for their customers."
Claimed to be highly complementary to the requirements of the packaging industry, Fieldbit Hero is said to be used by some well-known packaging equipment manufacturers to enhance the technical support they give to end users.
The 2014-founded Fieldbit hands-free technology allows on-site service engineers to work along smoothly with experts in the service center, and to acquire all the knowledge and help they require to fix problems quickly.
Fieldbit’s platform enables remote resolution and first time fix rates, reducing downtime and improving customer satisfaction. It records and documents all actions and information in a repair session to help manufacturers save practical know-how and tackle the challenges posed by aging workforce.