PT AIG Insurance Indonesia (AIG) has been awarded the prestigious "The Best Private General Insurance in Indonesia" from Indonesia Insurance Awards (IIA) 2014, "Platinum awards for Best Operations and Business Contributions and "Gold Awards for Innovation Technology and Human Resources and Retention" from Indonesia Contact Center Associations (ICCA) 2014.
Jon-Paul Jones, Chief Operating Officer of AIG Indonesia said, "These are proud achievements for AIG Indonesia. To be recognized by the industry for our contributions as the best private general insurance in Indonesia and becoming the best contact center for 6 consecutive years is very important to us. It demonstrates our commitment to raise service standards which we believe is essential for AIG to retain a leading position in the insurance industry."
"AIG has operated in Indonesia for over 44 years and in recent years has accelerated investment to grow the business by providing our customers a pleasant experience with our trustworthy products and services," he adds. AIG focuses in providing trusted solutions and serving customers in the simplest way possible by providing clear and concise information about our products. Customers can also purchase insurance from AIG directly, through our bank partners, brokers and agents.
Most importantly, AIG is committed about being there for our customers at their time of need. This is evidence from our on-going customer feedback programs, designed to help us constantly improve our business operations and service quality. Currently, AIG serves over 600,000 individual and business customers in Indonesia.