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The General(R) to deploy Capgemini’s insurance connect for claims management

US-based motor insurer The General(R) has chosen Capgemini's Insurance Connect to enhance and streamline claims processing for better customer servicing.

Insurance Connect is a subscription-based, cloud service offering of Guidewire InsuranceSuite, that offers better claims, policy administration, and billing capabilities to small to mid-sized carriers.

Capgemini will deliver its Insurance Connect technology to provide The General(R), with a flexible, scalable claims platform as part of the multi-year contract with The General(R).

Insurance Connect is a pre-configured Guidewire technology for small to mid-sized carriers to provide increased speed to market, create operating efficiencies and reduce cost and risk of entry.

Capgemini Financial Services vice president insurance John Mullen said that the firm is looking to enhance accessibility of claims, policy, and billing processing capabilities to enable carriers to focus on their brand proposition and directly impact customer experience.

"For mid-to-small size carriers, high costs and complexities of legacy migration have made transformational capabilities difficult to acquire," Mullen added.

"Insurance Connect changes that game. With a very short ramp up time, Insurance Connect provides a secure, private cloud environment at a very affordable cost, giving carriers a world-class platform leveraging Guidewire capabilities."