Symetra Life Insurance, a subsidiary of Symetra Financial, has appointed Lora Lyons as claims operation leader in its group life and disability income insurance business.
In her new role, Lyons will be responsible for developing and maintaining best practice models for claims handling, systems, processes and service.
Based in Connecticut, she will report to Tom Foran, Symetra vice president of group life and Disability income.
Lyons comes to Symetra from Zurich American Insurance in New York City, where she was assistant vice president of Program Service Delivery.
Before that, she was vice president, Disability Claim Center at American General Life Companies, a subsidiary of AIG, responsible for disability claims, underwriting, IT and call center operations.
As a provider of medical stop-loss coverage, Symetra plans to expand its group life and disability income insurance operation, with a focus on serving mid-sized businesses.
The company’s plans include building in-house expertise in underwriting, claims and actuarial, as well as investing in an experienced field sales and account management team.
Symetra has appointed Tom Foran to lead the group life management team and direct product development efforts; Don Canfield to head up underwriting; and Christopher Koettker, Andrew McMillan and Steve Mezei to drive field sales, since the beginning of the year.