State Auto Insurance, a property and casualty insurance holding company, has selected Guidewire ClaimCenter as its end-to-end claims management system, to deploy across all its lines of business.
Recognizing the limitations of its existing claims system, State Auto looked for a new one to help the company improve on its high service standards.
Through this deployment, ClaimCenter solution will enable State Auto to use a single system to manage claims for all its lines of business, and to gain better insight into claim operations to drive process and service improvements.
The solution also enables State Auto to integrate with any internal and third party systems for a more seamless claims handling approach and customer experience and configure system changes internally to better keep pace with changing business and regulatory conditions.
State Auto chief information officer Doug Allen said that Guidewire ClaimCenter best met the overall requirements and will enable State Auto to easily configure system changes on its own, so that the company can quickly respond to the needs of business users.