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Sompo Picks Accenture To Manage Insurance Claims

Accenture' "Claim Components Solution" will enhance user interface, an automated "question and answer" architecture

Sompo Japan Insurance, a Japanese property and casualty insurer, has selected Accenture’s recent version of Accenture Claim Components Solution (ACCS), to process first notice of loss insurance claims for its automobile division.

ACCS features an upgraded user interface, and provides an automated question and answer architecture, that is significant to responsive and flexible first-notice-of-loss capture. It operates on a web-based platform, and is designed to help insurers enhance the efficiency, thereby, reducing the costs of their claims handling operations, while increasing customer satisfaction.

Hiroyuki Tokuoka, General Manager, Sompo Japan Insurance, said: Flexible, adaptive claims applications are key to the quality of service our customers expect at first notice of loss and to help ensure prompt and fair claims settlement. We selected Accenture because of its understanding of the claims handling process, its global experience in implementing core insurance systems and because the Accenture Claim Components Solution can be easily integrated with our existing insurance IT platform.

ACCS supports more than 300 core claims transactions and integrates with claims interfaces, including third-party systems, agent portals, and policy management system.