RSA UK and Accenture, IT services provider, have extended their business process outsourcing agreement for insurance services to another four years.
Under the original contract, signed in 2003, RSA outsourced a range of front- and back-office operations to Accenture, including portions of its sales and service, claims, finance and commercial administration functions that support RSA’s direct, affinity and broker customers.
The initial agreement was scheduled to expire in 2010 and was extended in 2009 for two additional years through to the end of 2012.
Under terms of the extended agreement, signed in December 2010, Accenture will continue to provide these services through to the end of 2016 whilst enabling RSA to have flexibility to meet its customer needs and explore other opportunities to support the on-line proposition.
Accenture said that this agreement complements a current management consulting and application development and management contract between the two companies.
Under the agreement, Accenture will provide development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the UK and Ireland.
The services will be delivered through Accenture’s global delivery network using centers in Bangalore and Mumbai, India.
RSA UK CEO Adrian Brown said that this contract extension is designed to continue to sharpen the focus on customer service, which remains one of RSA’s top priorities.