Quebec-based property/casualty (P&C) firm Promutuel Insurance has selected Guidewire ClaimCenter as its new claims management system for all lines of business.
Guidewire ClaimCenter will enhance speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims for insurers of all sizes across all product lines.
Through this implementation, Promutuel Insurance will be able to consolidate and standardize multiple claims handling systems and business processes across its 26 independent mutual companies.
The company will also offer high levels of customer service, enhance its vendor management capabilities, reduce claims cycle times, and increase productivity.
According to Guidewire Software, ClaimCenter will enable Promutuel Insurance to realize faster claims cycle times for better customer service; manage claims with a consistent system and processes across its entire group of mutual companies; and improve data analytics and reporting capabilities.
Promutuel Insurance IT development director, Daniel Carrier, said: "Our staff previously had several administrative tasks to complete to file a claim, but due to the automation of these tasks, thanks to ClaimCenter, our staff has been empowered to focus on more high-value services to customers."
Promutuel Insurance claims manager, Simon Bédard, added: "We could get the Key Performance Indicators (KPIs) we needed in near real-time versus having to wait a week for the data to be available due to batch processing requirements."