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Norwich Union to offer brokers online access to documents

Norwich Union Insurance, the general insurance division of Norwich Union, has selected software firm Docucorp to help improve document delivery and information sharing with Norwich Union claims and loss adjustors, as well as external users.

Brokers working with Norwich Union can now access certain commercial documents from a central, online repository. This means that they can quickly and easily access documentation while speaking with clients and can send on documents either by email or in paper format, as required.

Docucorp’s software enables commercial documentation to be converted into PDFs, which are then stored in IBM’s Content Manager system. These electronic documents can then be accessed online, via Norwich Union’s e-services system, by both internal staff and brokers.

This will, in time, lead to significant print, paper and postage cost savings, Docucorp claims. It will also benefit brokers, allowing them to offer better customer services and respond to and manage cases much more quickly and effectively.

Drawing information from legacy systems and multiple back-office systems, and then presenting that information effectively and efficiently is a challenge faced by many insurance organizations, stated Tracey Robinson, managing director at Docucorp. Having a solution in place that presents the required documents in one, easy-to-access format leads to a much better overall experience for both the broker and their customer, while improving efficiency and reducing print costs.