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Norwich Union offers new service to motor vehicle policyholders

Norwich Union has announced that it is offering a unique used vehicle replacement service after policyholders have agreed their cash settlement for a written-off vehicle claim.

The company said that it continues to offer a brand new vehicle replacement service for written-off vehicles, subject to policy conditions. For cars that do not fit the criteria for the new vehicle service, the insurer will now also offer the option of a unique used vehicle replacement service.

Norwich Union along with partner, Replacement Vehicles, will source the vehicles for customers who choose the new service.

At the point of the vehicle being written off, providing the value of policyholder’s vehicle is greater than GBP2,500, the customer will be directed to a panel of reputable dealers. Once sourced, the used vehicle of their choice can sometimes be available within as little as 48 hours, said Norwich Union.

Paul Pancham, director of customer service at Norwich Union, said: The used vehicle replacement service enables policyholders to specify exactly what they are looking for and have Norwich Union find it for them. As an additional benefit, all vehicles also carry a warranty, full MOT and are serviced, so as well as saving themselves valuable time, customers have peace of mind.