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MetLife Improves Self-Service Employee Benefits Portal

To help employees of MetLife customers understand the value of their group life insurance coverage and the supplemental coverage options

MetLife has launched its improved online employee benefits portal, MyBenefits, to make it easier for employees of MetLife customers to make informed decisions about their benefits options, as part of an overall financial safety net.

Reportedly, in addition to having ready access twenty-four hours a day to details about any of the 16 products selected by their employer, individuals can obtain quotes and enroll on line, submit claims and review claim status, and access educational resources such as an online oral health library and decision support tools and calculators.

MetLife has said that it has improved the life insurance portion of the MyBenefits portal, to help employees understand the value of their group life insurance coverage and the supplemental coverage options that may be available to them.

The employees eligible for life insurance will experience a new life insurance interface, which places an array of relevant information. The company claims that managing life insurance needs online becomes easy and efficient with the ability to see detailed information on employees’ current coverage amounts and statement of health information, life insurance planning guides and calculators, and a Life 101 Tutorial that provides an understanding of life insurance and describes how employees’ needs may change based on life events.

Tom Purcaro, senior vice president of MetLife Benefit Services Organization, said: “Our portal makes the benefits process easier for employers and their employees. It gives employees around-the-clock access to valuable information about their benefits options. The new portal takes online customer service to a new level, quickly connecting employees to tools important to making informed benefit choices. In addition, the portal boasts a new sleek design, enhanced metrics and more intuitive navigation… all of which addresses our customers’ feedback.”