Specialty underwriting company KnightBrook Insurance has selected Innovation Auto platform from Innovation Group to provide auto claim repair services for its national auto business.
Innovation Auto includes services like the Innovation Managed Repair Network (iMRN), customer shop of choice, managed independent adjusters, total loss and salvage management, rental management, desk review and adverse subrogation.
The platform will help KnightBrook to optimise its entire claims process with a direct repair program, enhance service, and improve claims results. In addition, the insurer will receive detailed reporting, providing cycle time, cost, and service details to effectively manage operations.
KnightBrook CEO Eric Jarvis said that Innovation Group’s breadth of services is based on best practices which will further strengthen the company’s objectives of underwriting profitability.
"Their efficient and effective claims process will provide our policyholders with repair options and a superior claim experience," Jarvis added.
Innovation Group CEO Andy Roberts said, "This partnership is a win-win for KnightBrook and its customers, and we look forward to driving more value for them through a streamlined repair process."