The Hanover Insurance Group, a US-based regional property and casualty insurance firm, has upgraded its homeowners quoting and issuance process to make it easier for its agent partners to do business.
Hanover says that the improvements cut the time it takes to quote a policy by 30%, and reduce the number of accounts referred to an underwriter.
Hanover’s homeowner enhancements include separate quote and issuance processes, simpler screens with pre-filled fields for smoother navigation, a link to the Marshall & Swift/Boeckh replacement cost estimator, and links for cross-selling allowing agents to offer additional policies such as second home, auto or umbrella.
All of these changes demonstrate our commitment to continuous improvement and making it easy for our agent partners to do business with us. We believe these enhancements, as well as planned future enhancements, will deliver additional growth opportunities for independent agents, said Marita Zuraitis, president of The Hanover’s property and casualty companies.