Groupe Promutuel, one of Quebec’s largest Property/Casualty (P/C) insurers, has selected Guidewire ClaimCenter as its new claims management system for all personal, commercial and farm lines of business across its 27 independent member companies.
Promutuel claimed that it wants to provide consistent, high quality customer service and enhance its vendor management capabilities which will result in an improved customer experience.
ClaimCenter solution will enable Promutuel companies to reduce claims cycle times to ensure fast; improve relationships and enable better management of service providers and vendors and manage claims with a consistent system and processes across its entire group of companies.
According to the Guidewire, the ClaimCenter is an end-to-end claims management system, built to meet the specific needs of property/casualty insurers. The rules of the solution enable claims organizations to define, enforce, and continually refine their preferred claim handling practices to optimize and monitor their claim processes.
Groupe Promutuel director of Claims Department Benoit Duchesne said Guidewire’s Value Consulting team helped users to build business case for the project using their Wedge Business Case methodology.