Farmers Alliance Mutual Insurance has deployed the OneShield Dragon C Policy Administration System.
Farmers Alliance Mutual Insurance (FAMI) embarked on a legacy system replacement strategy opting for a technology modernization project nearly 13 months ago. As part of this initiative the company required a policy administration system that uses tools-based technology coupled with embedded policy management functionality capable of integrating with other systems. FAMI also required that the system enable the company to be more responsive to customers and agents as well as streamline internal process.
An extensive search led FAMI to OneShield and the Dragon product. A key factor in selecting OneShield was their commitment to restructure the Dragon object-model, said FAMI.
Vivek Gujral, executive vice president and chief technology officer for OneShield, said: In other words, the line between personal and commercial lines has disappeared. In addition, the handling of address, billing and payment information has been redesigned to ease integration with existing customer relationship management systems.
Andy Edwardson, vice president of information technology at FAMI, added: Flexibility and responsiveness are key requirements of top insurers; after a comprehensive search for a policy administration system we found Dragon capable of meeting these requirements. We are looking forward to providing our business users with the functionality and processing efficiencies provided by Dragon.