Many people who believe they have been mis-sold endowment policies are calling for the UK's financial ombudsman service to take on more staff in order to clear the backlog of complaints and reduce waiting times.
The ombudsman is swamped with complaints from dissatisfied customers. According to a report on the financial news service This is Money, many customers have been waiting years for their complaints to be dealt with.
This is Money quoted one woman, Lesley Bishop, from Woking, Surrey, whose case has been with the ombudsman for two and a half years.
The ombudsman has people’s lives in its hands and the delay is agonizing, I feel as if my life is on hold until I get a verdict on my case, said Ms Bishop, who is claiming that she was mis-sold her endowment policy after being landed with a GBP60,000 shortfall.