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DST Health Solutions and IBC extend business process outsourcing agreement

DST Health Solutions has announced an extension of its agreement with Independence Blue Cross, a health insurer, for business process outsourcing services.

DST Health’s outsourcing center in Harrisburg, Pennsylvania will continue to provide business process outsourcing services for front-end data capture, claims adjudication and claim adjustments for Independence Blue Cross (IBC).

The agreement also includes a continuation of IBC’s license for the claims administration solution, PowerMHS, as well as software development and consulting services.

PowerMHS is an integrated system providing functionality for member services, benefit administration, premium billing, provider management and reimbursement, utilization management, claims productivity and adjudication, financial management and reporting.

Stephan Roker, vice president of processing services of IBC, said: Our collaborative working relationship with DST Health Solutions has helped to increase the rate of claims that require no intervention, commonly called the first-pass rate, which greatly helps us to reduce our administrative costs of claim processing and increase the productivity of our staff that handle millions of these transactions each year.