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Dovetail Implements Duck Creek Technologies’ Billing Solution

The deployment would allow Dovetail's customers to be flexible with regards to new products and provide scalability to accommodate new payment options

Duck Creek Technologies, a US-based provider of software and service solutions for the insurance industry, has declared that Dovetail Insurance has implemented its Duck Creek Billing solution.

The solution is expected to allow Dovetail’s customers to be flexible with regards to new products and provide scalability to accommodate new payment options.

Tony Mattioli, COO of Dovetail Insurance, said: We partnered with Duck Creek and selected their billing solution for the configuration capabilities to meet our customers’ unique billing requirements. After evaluating many options available on the market today, we selected Duck Creek because it incorporates an advanced technology platform that offers users the most flexible billing options for managing insurance receivables that we have seen.

The functionality of Duck Creek’s Billing Solution is a good fit with the business requirements and technology initiatives of our customers and will help us to meet their immediate billing needs and those of the future. This solution is designed for superior ease-of-use, simplicity and flexibility. It enables us to better manage our customers’ cash flow and lower operational costs, allowing them to focus on their most valuable asset–their customers, Mr. Mattioli continued.

Steve Hall, CEO of Duck Creek Technologies, said: We are excited to partner with Dovetail providing them with a billing solution that enhances their customers’ billing experience. We take pride in creating a solid billing product that fits with the internal business plan of Dovetail and is embraced by their customers. In today’s ever-changing market, the function of billing is no longer a back office function, but rather plays a strategic role in reaching new markets faster, responding to customers’ demands and improving customer retention.