Computer Sciences Corporation (CSC), a provider of IT services, is expanding its global network of business process service centers for insurance, annuities and pensions to extend business process outsourcing (BPO) services to new geographic regions, which will be established in Hong Kong and Kuala Lumpur, Malaysia.
With the expansion into Asia, CSC will deliver speed to market and process agility to multinational and domestic insurers in the region, as part of its overall initiative to offer full insurance administration lifecycle support services in new and emerging markets.
CSC currently provides business process services to more than 100 financial services firms from centers in the US, South Africa, India and Vietnam, processing more than 10 million policies, contracts and loans.
Josy Fung has joined the company to head business process services operations for CSC’s Financial Services Group in Asia, where she is responsible for establishing the new Asia centers and overseeing service delivery.
CSC’s Financial Services Group in Asia president Doug Benfield said combining the local Asian market experience with a unique multi-country end-to-end BPO service model that uses Asia’s major insurance software and global best-practice processes will drive reduced operational costs and risk for clients.