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Crawford & Company appoints new VP for GTS operations

Crawford & Company, an independent provider of claims management solutions, has named Stephen Couto as new vice president of operations for Global Technical Services (GTS) in the US.

In his new role, he will focus on GTS client relations, overall quality of investigation and reporting, account management and its growth.

According to the Crawford, the GTS is solution with a network pool of talent comprising nearly 500 senior adjusters and specialists from 144 locations globally. GTS assists all major stakeholders with strategic loss management during significant claims.

Since joining Crawford in 2008, Couto has served as the liaison between GTS and Crawford’s US property & casualty division, working with global markets and sales relating to the two business units.

Before joining to Crawford, Couto served in executive positions with several major US and international insurers, focusing largely on claim operations and major losses.

Couto began his career as a multi-line adjuster with Liberty Mutual and moved to senior claim positions with other insurance companies, where he adjusted and supervised management of property losses.