Austin Mutual Insurance Company has implemented Innovation Auto solution for delivering end-to-end auto claims and repair services for its personal and commercial auto business across nine states.
Innovation Auto’s services are expected to help the insurance company to optimize its entire claims process, with an aim to boost service, transform the claims process, prepare for growth and position the company as future ready.
The company will also be provided with a comprehensive reporting for their claims that reveal cycle time, cost and service details.
Austin Mutual claims manager Kendall Woodward said Innovation Group’s services and processes together with best practices and detailed reporting will enable to improve its entire claims process to offer options and a superior claim experience to its policyholders.
Service present in Auto includes Innovation Managed Repair Network (iMRN), customer shop of choice, managed independent adjusters, total loss and salvage management, rental management, as well as desk review and adverse subrogation.
Austin Mutual is a fire & casualty insurance company based in Minnesota, US.