Audatex North America, a provider of software and services to the automobile insurance claims processing and collision repair industry, has launched web-based solution Audatex Repair Status for tracking vehicle repair status.
Audatex Repair Status enables insurance companies to efficiently track and manage vehicle repairs with collision repair facilities, while also automating the process of communicating repair status to vehicle owners.
The new software utilizes data-pump technology to extract repair status information from existing body shop management systems at collision repair facilities without disrupting their current repair management processes or requiring additional data entry.
The repair information is then intelligently combined with assignment, estimate and rental data to provide vehicle repair stakeholders — from insurance companies, to collision repair shops and vehicle owners — with timely data for information transparency and just-in-time management.
Audatex North America vice president of product management Patrick Schmidlin said Audatex Repair Status reduces incoming calls, improves repair cycle time and ultimately increases repair efficiency and vehicle owner customer satisfaction.