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American Family Selects Guidewire For Policy Administration, Billing services

To deliver on its customer and agent service vision

Guidewire Software, a provider of flexible core systems to property/casualty insurers, American Family Insurance has selected Guidewire Insurance Suite products, Guidewire PolicyCenter and Guidewire BillingCenter to deliver policy administration and customer billing services.

The company stated that its PolicyCenter provides property/casualty insurers with full lifecycle policy administration system. Supporting both commercial and personal lines, PolicyCenter enhances the processes of new business submission, change endorsement, and renewal management.

The Guidewire’s BillingCenter is designed to allow insurers manage agent commissions; automate the billing lifecycle; design billing, payment and delinquency plans; and allow rapid integration with external payment systems.

Bill Westrate, vice president of Personal Lines at American Family Insurance, said: “Our mission is to be the most trusted and valued service-driven insurance company. One part of achieving that mission is finding ways to continually make the insurance experience easier and more convenient for our customers and agents. Integrating our policy administration and billing systems for personal and commercial products will allow us to deliver on this focus and proceed with plans for maturing our products.”

Reportedly, PolicyCenter and BillingCenter built on the same platform are available separately or as part of the Guidewire Insurance Suite and can be integrated to an insurer’s existing systems or third party applications.