ACE Group announced today that the Chartered Insurance Institute (CII) has awarded its UK Retail P&C operations Chartered Insurer status as the company continues to invest in optimising the service it provides to its brokers and clients.
Chartered Insurers must prove that they work in an ethical manner that places clients’ interests at the heart of the service they provide. Granted by the Privy Council, the Chartered title gives insurers parity in terms of professional recognition with other companies, such as accountants and solicitors.
ACE’s achievement of chartered status follows a number of customer-focused initiatives in recent quarters, including:
Extending its client relationship management to a greater proportion of clients across the UK.
Investing resources to help clients comply with the Ministry of Justice reforms on liability claims management.
Launching a new ACE Appetite app for brokers designed to keep them up to date with details of ACE’s underwriting appetite for different insurance classes and industry segments.
Making enhancements to ACE Worldview, a market-leading technology platform which allows brokers and clients to view and manage their global insurance programmes in real time.
David Robinson, Regional President, ACE UK & Ireland said: "We are delighted to have attained Chartered Insurer status. It is a significant achievement, and it is further evidence of our commitment to provide exceptional service to our clients. We face increased scrutiny from regulators and clients, and by attaining this status ACE has achieved industry recognition of professional excellence. I am proud that our commitment to ensuring that our staff acquire and maintain the highest level of skills required to deliver quality service across all areas of the business has been recognised by the CII. I am also pleased with the contribution ACE has made to raising service standards within our profession."
Dr Sandy Scott, CEO of the Chartered Insurance Institute commented: "ACE clearly demonstrated that it delivers the professional standards required to attain Chartered Insurer status. At the CII we firmly believe that the exacting standards required to achieve Chartered Status are vital to the future success of the insurance sector, not only to be viewed as a credible career choice, but also to raise the reputation of the profession as a whole, through the quality of service, advice and support provided to clients."