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Accenture, QBE Europe Sign Application Development and Maintenance Services Agreement

Improve service levels to brokers, customers and underwriters, and improve operational efficiency

Accenture and QBE Europe, a subsidiary of QBE Insurance Group, have signed a five year agreement in which Accenture will provide QBE Europe with application development and maintenance (AD/M) services.

QBE will outsource to Accenture its AD/M activities to help accelerate its current business transformation program which is designed to improve service levels to brokers, customers and underwriters, and improve operational efficiency.

Accenture also intends to offer a change management program to QBE to help accelerate the roll-out of the insurer’s core underwriting systems, improve its underwriting front-end and simplify its IT infrastructure.

Steven Burns, CEO of QBE European Operations, said: “It is critical that we look to shape our business to maximize the opportunities that a rising market will present. Our decision to partner with Accenture will help fulfill our strategic need to rationalise the platforms supporting our underwriting and product delivery and to simplify our legacy IT estate for future growth and acquisitions.”

QBE Insurance Group is an Australia-based insurer and reinsurer.