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Accenture wins six-year contract to provide insurance BPO services for RSA

Accenture has received a six-year contract to continue to provide insurance business process outsourcing (BPO) services for British insurer RSA.

The extension contract was signed to provide insurance BPO services up to 2021.

As part of the deal, the firm will offer RSA UK with back-office administration and customer support services across its sales, service, claims and finance operations, supporting both direct customer and intermediated businesses.

According to Accenture, it will also identify additional opportunities for standardization, automation and cross-training to enable RSA deliver a better customer-focused operation.

Accenture UK and Ireland Financial Services practice managing director Andrew Poppleton said: "We look forward to helping RSA create and support a more agile and dynamic workforce as they continue on their journey of significant transformation through an as-a-service delivery model."

The new agreement is in line with both firms’ existing contract for management consulting, application development and management services.

Under the deal, Accenture offers development, implementation and ongoing maintenance services for RSA UK’s IT applications in the UK and Ireland.

The deal also includes services related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations.

RSA, which provides insurance services in around 140 countries, reported net written premiums of about £7.5bn in 2014.