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Whitepapers

Mobile Phone Recording: Issues & Costs Uncovered

With a decision from the FSA on mobile phone recording imminent – what challenges do financial services firms face and how best can they be overcome? For those firms operating on a global basis this becomes a more complex problem with disparity in regulation governing this area evident across different EU countries. This paper provides insight into the implications, costs and issues involved and includes commentary from the FSA and a review of the CESR consultation paper.