Vodafone Global Enterprise that delivers managed communication solutions and services to multinational enterprise customers, has launched a new service Vodafone Mobile Recording to enable regulated financial firms to record all incoming and outgoing mobile calls and texts, for improved compliance and risk management capabilities.
Vodafone claimed that the new service will enable regulated companies to record and archive mobile conversations, voicemails and text messages to protect against losses from disputes, support mobile working practices, and deliver improved compliance and risk management capabilities.
Vodafone Mobile Recording routes all inbound and outbound voice calls through the company’s existing in-house voice recording platforms, using a client application on the user’s handset, supported by servers based on the customer’s premises. This is expected to enable managers to search both archived fixed and mobile calls on the same system.
Additionally, the solution records all text message communications and Vodafone will look to enable the recording of other mobile communication formats as the solution evolves.
Nick Jeffery, chief executive of Vodafone Global Enterprise, said: “In the finance sector, employees are increasingly using mobile rather than fixed line handsets due to a significant rise in the adoption of flexible working practices. Factors such as the travel disruption caused by the volcanic ash have given this trend added momentum as workers stranded in remote locations seek to work to the same high standards of compliance and governance.
“The Vodafone Mobile Recording solution helps financial institutions to meet key compliance and risk management objectives and demonstrates Vodafone Global Enterprise’s commitment to innovation in this sector.”