Utah based based uGenius Technology has rolled out a new Online Video Banking tool, which leverages financial organizations to deal with customers at any time and from anywhere using a video-enabled computer.
The payment interface has been developed on the company’s existing Video Banking System, which offers integrated personal video banking tellers with the ability to control devices remotely.
With the help of new video banking software, the financial institutions can make available a new account, loan, investment, or mortgage expert round the clock to communicate with the customers.
The service will boost customer engagement by providing answer of the queries and can be availed from video-capable computer including a laptop or home computer.
Customers can use this facility by calling the concerned financial institution’s website, which is then diverted to the bank or credit union’s agent who addresses their specific need.
It also enables firms to monitor the communication between sales representative and customers in real-time and collects information which can be used to improve service.
Keeping financial transactions safe and secure, the company also delivers an encrypted transmission of all information as well as a two-way text chat for sending confidential information in a public setting.
The company, which is backed by NCR, provides banking services by creating personal, convenient, and efficient methods of servicing customers through the use of personal video transaction technologies.