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Sunshine Coast Credit Union Selects Open Solutions To Automate Business Processes

Sunshine Coast Credit Union has selected Open Solutions's Digital Document Systems eSign, eReceipt and eReport solutions to streamline and automate business processes. Digital Document Systems is an Open Solutions business group that provides web-based information archive and delivery systems for financial institutions.

According to Open Solutions, with eSign, eReceipt and eReport, Sunshine Coast will now have the ability to automatically store, index and retrieve receipts; eliminate paper-based processes by incorporating electronic signatures for nearly every document requiring a signature within the institution; and electronically archive data from core and item processing systems to better manage complex, secure system administration and reporting such as polling, job scheduling and archive retrieval.

An existing Open Solutions client running Open Solutions’ relational core processing platform, the credit union added the new functionality to electronically capture and deliver key data including receipts and signatures, as part of its overall strategy to move to a paperless operating environment.

Shelley McDade, CEO of Sunshine Coast Credit Union, said: “We are committed to moving to a more efficient, paperless environment. The implementation of these products is a critical step to meeting our long-term goals. We looked at several providers and Open Solutions was the only company we felt had the proven industry reputation, as well as the resources needed to meet our needs. We are looking forward to the advantages we’ll gain in terms of improved member service, increased workflow efficiencies and improved productivity.”