Sterling Savings Bank has implemented a fully integrated front counter teller deposit automation solution developed by Full-Service Banking Solutions.
According to Full-Service Banking, the solution automatically reads and captures transaction data and item images, improving transaction time and giving branch personnel more face-to-face interaction with customers.
The solution is being rolled out to Sterling’s 178 branches as part of their continuous improvement business strategy to increase revenue, reduce costs and enhance customer service by truncating paper checks and eliminating paper at the first point of presentment.
The company claims that the complete software solution features seamless integration of FSB Teller with Open Solution’s TotalPLUS core processing platform, Goldleaf’s image capture technology and Orbograph’s IQUA and image recognition.
Kade Peterson, senior vice president and banking support director of Sterling Savings Bank, said: This solution set provides an important competitive advantage for us to reduce unit costs while improving our customer experience. Our ability to reduce data entry at the teller station and focus on our customers gives us that opportunity. The tight integration with FSB Teller was critical to making this happen.