State Street Corporation has implemented DST Global Solutions' AWD10, a business process management (BPM) solution in Australia.
AWD is currently used for the management and distribution of unit trust transactions and related documentation and will allow clients to be part of an enhanced communications workflow process.
State Street provides process interaction through AWD in the process of receiving daily unit trust transactions such as switches and redemptions which will allow the clients to provide requested information such as bank details or beneficiary changes.
State Street COO of Australia Paul Khoury We wanted a solution that could further automate our transaction management process and enhance our customer service experience. Utilizing AWD10 will allow them to deliver an advanced technology BPM web portal to their clients.