Compelo Banking is using cookies

We use them to give you the best experience. If you continue using our website, we'll assume that you are happy to receive all cookies on this website.

ContinueLearn More
Close
Dismiss

SoundBite Introduces New Fraud Management Solution For Card Issuing Banks

SoundBite Communications has introduced SoundBite Fraud Management Solution (FMS), a real-time, multi-channel fraud resolution solution for card issuing banks.

With SoundBite FMS, card issuers can design interactive text, voice and email messaging strategies to automate card fraud resolution in a cost-effective manner. SoundBite’s Real-Time Fraud Module, a key element of the FMS, enables card issuers to integrate with any fraud detection or case management system. This integration triggers immediate multi-channel cardholder communications to accelerate card fraud resolution.

With the SoundBite FMS, when the card issuer’s fraud detection engine detects potential fraud it could automatically trigger SoundBite’s multi-channel platform to send a text message to the cardholder’s mobile phone. The cardholder can approve the transaction with a text message response and SoundBite updates the account status in real-time. In the event the cardholder refutes the transaction, SoundBite will immediately connect the cardholder to a fraud specialist.

Mark Friedman, chief marketing and business development officer for SoundBite Communications, said: “Our research has shown that helping cardholders promptly resolve fraudulent issues has a positive impact on customer satisfaction. SoundBite FMS leverages cardholder communication preferences to enable banks to resolve fraud more quickly and efficiently while improving cardholder loyalty.”