Commidea, part of the Point International Group of companies, has integrated Semafone's contact centre software with its payment gateway to reduce payment risks.
Commidea claims that the combined solution will increase the safety of payment processing for contact centers without compromising customer service.
Commidea also claims that the combined solution will ensure that contact center agents do not come into contact with any customer card payment details, by masking them as they are entered and sending them directly through to Commidea’s processing infrastructure for processing.
Commidea managing director Ian Rutland said the combined solution simplifies a merchant’s PCI compliance efforts by reducing the areas that contain cardholder data, considerably reducing the associated PCI DSS compliance costs for contact centers and makes payments safer for consumers.
Semafone sales and marketing director Graham Thompson said combined with Commidea, Semafone can reduce the burden of PCI compliance for contact centers, saving costs to the organization and greatly reducing the risk of payment fraud to consumers. It also frees up contact center staff to focus on delivering top customer service.