The Capita Group and Prudential UK have signed an outsourcing agreement that will see Capita deliver a range of life and pension sales and administration services for Prudential UK's business.
This transaction, which involves moving 450 Prudential staff, builds on Capita’s existing track record of delivering services for Prudential. Capita has been providing a full range of life and pensions administration services for Prudential’s international cross border life assurance portfolio of new and existing business since 2003.
Under the agreement, which follows a period of trade union consultation with trade union Amicus and Prudential’s UK employee forum, over the future of Prudential’s Belfast operation, Capita will deliver end-to-end support for Prudential’s UK Life and Pensions operations.
Following further consultation with Amicus and employee representatives, approximately 450 staff working in Prudential’s customer services, PruDirect and support services operations in Belfast will transfer to Capita in early Autumn 2006. Capita is taking over the lease of Prudential’s premises at Clarendon Dock, Belfast.
The agreement will help build Capita’s presence in Belfast where it already provides services for the BBC and the Northern Ireland Civil Service.
Prudential UK has had an administrative operation in Belfast since 1987 and the current site at Beacon House, Clarendon Dock, was opened in 1999. The Belfast operation handles a range of services including death claims, matured and surrendered policies and general UK customer support. It also provides a direct-to customer telephone sales operation.