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Pinnacle selects nCino’s bank operating system

Pinnacle Bank has selected nCino's bank operating system to streamline its commercial lending processes and provide a deeper level of transparency across the bank.

"nCino aligns well with one of our core values — to operate with an innovative edge," said Shannon Fortson, chief credit officer at Pinnacle Bank.

"nCino’s document flow and reporting capabilities will help us better allocate employee responsibilities, as well as identify quality leads and convert those leads faster without sacrificing loan quality. Having this framework in place will enable us to bring our vision to life, which is to provide the best products, best services and best customer service throughout the state of Georgia."

Elberton, Ga.-based Pinnacle Bank wanted a solution that would eliminate its manual loan approval process and establish procedural consistency across multiple departments.

Additionally, the bank lacked fluid pipeline reporting and needed to consolidate siloed systems so that its loan officers could have a centralized area in which to input information.

Pinnacle Bank’s CEO challenged management to find a way to make processes more efficient; the bank realized that nCino’s Bank Operating System could transform the mechanics of how it communicates in everyday business by automating all loan document and workflow from origination to funding within a single platform.

Pierre Naudé, CEO of nCino, explained, "Bank employees are better equipped to perform when empowered, and consequently can exceed their customers’ needs and expectations. Our Bank Operating System was built by bankers, for bankers, to address financial institutions’ dynamic needs across all lines of business. With nCino, Pinnacle Bank will be able to eliminate duplicate processes, increase transparency from department to department and perhaps most importantly, provide quicker loan closings to its customers."

nCino’s Bank Operating System combines essential loan origination functions with customer relationship management, business process workflows and reporting dashboards in one place to automate and simplify the entire lending process. Its unique model also opens up each loan to all stakeholders, creating an awareness and accountability unrivaled in today’s market.