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Nigerian Banks Select IBM To Transform Business Operations

Nigeria-based Union Bank of Nigeria, Intercontinental Bank and FinBank have selected IBM to provide technology to support the transformation of their operations as part of the reforms of the country's banking sector.

By using IBM’s business analytics and service management software, the banks will be able to increase the visibility of information and improve the manageability and efficiency of their organizations.

In the area of business analytics, Union Bank of Nigeria is using IBM’s Cognos Business Intelligence software to monitor and manage the corporate performance of its 400 branches across the country. Using the software, the bank has developed a dash board system that helps to quickly translate complex information from across the bank’s systems and which provides the bank’s executives with a consolidated view of key performance indicators.

In the area of service management, Nigeria’s Intercontinental Bank is using a number of products from IBM’s Tivoli portfolio to better manage its IT systems and ensure optimum levels of performance, security and customer service across the banks 300 branches.

FinBank is using IBM’s Tivoli solutions to help increase the manageability and efficiency of its IT systems. The software helps the bank to ensure higher levels of availability and prevent service disruptions for critical applications across the bank’s 200 branches.

IBM is partnering with local Nigerian business partner CITzar Limited, to provide these solutions to the banks.

Juan Llorens, vice president of financial services sector at IBM’s growth markets unit, said: The application of modern technologies has a key role to play in the transformation of the banking sector around the world. In growth markets where companies are still building out infrastructures, banks have an opportunity to implement systems that increase the efficiency, stability and manageability of their organizations, help manage risks and allow them to leapfrog the competition and win new customers.