National Bank of Abu Dhabi (NBAD) has selected INETCO Insight to monitor customer service delivery throughout its ATM networks and other core banking channels, to deliver enhanced customer services.
Additionally, the UAE lender has decided to deploy NCR’s APTRA Vision, in a bid to gain a view into device performance and business transaction management.
NBAD Group CIO Jamal Abboud said the ability to combine and analyze granular details on consumer transactions and ATM device allows maximum control over all the various services and payment options being provided through ATM network and other banking channels.
Without using agents, extra traffic loads or code changes, it keeps track of every customer banking transaction in real-time and correlates all device, switch, and network response timing data, and provides real-time access to rich transaction intelligence.
In the event of any transactions slow down, time out or fail, the NBAD’s ATM and IT operations teams can receive instant notification and can rapidly isolate third party response issues, communications failures, underperforming components or infrastructure roadblocks.
NBAD manages over 120 branches and 570 ATMs across the UAE and had registered more than $1bn in profits in 2010.