JPMorgan Chase has appointed Kevin Watters as the new CEO of mortgage banking, who was previously managing mortgage origination and led the customer experience across mortgage banking.
The US bank also intends to integrate its mortgage banking into consumer and community banking, to boost the operational efficiency.
Having served Chase and its predecessor firms for 13 years, Watters will report to Gordon Smith, co-CEO of consumer & community banking.
Watters had been managing mortgage originations and the customer experience, including chase’s four mortgage production channels retail, consumer direct, correspondent lending and rural housing, since 2010.
Before that, he acted as CEO of business banking since 2005 and prior to that he served in the corporate internet group, strategy, and marketing.
Prior to the integration with JPMorgan Chase, Watters held various positions at Bank One, including head of the Corporate Internet Group, president, and chief strategy officer of the Consumer Internet Group, and chief marketing officer of Wingspan, Bank One’s Internet-only bank.
Chase, the US consumer and commercial banking business of JPMorgan Chase & Co, serves more than 50 million consumers and small businesses through over 5,500 bank branches, 18,000 ATMs, mortgage offices, and online and mobile banking.