To strengthen its account processing for cards, loans, and mortgages and improve its customer services
HSBC has implemented Experian’s Strategy Management software for its UK operations. Reportedly, Strategy Management provides the business users with the ability to deploy decisions across the enterprise for every individual at every stage of the customer relationship.
The software receives, validates and processes applications from multiple channels, accessing relevant data sources before applying complex business rules and strategies to make appropriate lending decisions. Experian has said that once an applicant has been accepted, Strategy Management enables proactive and reactive customer management for risk, promotional activities for growth through to debt management activities, such as collections and recovery.
John Oldham, head of credit analytics and decision systems, UK, HSBC, said: “Strategy Management will be used to determine the most appropriate approach for our customers who find themselves in arrears. It enables us to achieve consistency in decision-making across our diverse operations, whilst improving the speed and quality of our decisions.”
Gary Wood, managing director of decision analytics, UK division, said: “The introduction of Strategy Management at the bank will contribute to improving risk management and lower operational costs. We are proud for being HSBC’s trusted partner both globally and locally.”