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HSBC to refund forgotten ATM cash to customers

British bank HSBC has decided to refund money to nearly 3,00,000 customers who attempted to ATM withdrawals but forgot to collect their cash.

The lender has changed its ‘retraction’ policy, following RBS announcement to provide £10m to pay back customers in a similar case, as reported by the Daily Mail.

According to the bank, customers who left their money in its ATMs during 2005 to 2011 will get back their money.

In early 2011, the bank changed its policy and started automatic refunds to the concerned customers, when they forgot to pick up their cash.

HSBC is tracing all withdrawals carried out to May 2005 and will return money for the six years until 2011, to all affected ATM users, without considering which bank they are associated with.