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Financial institutions to expand mobile P2P payments offerings in 2012: Survey

Financial institutions are planning to expand remote deposit capture (RDC) and mobile person-to-person (P2P) payments offerings in 2012, according to a survey conducted by Forrester Consulting on behalf of Fiserv.

The survey evaluated the plans of 10 banks and credit unions that in total hold more than one-third of all US deposit accounts.

For 2012, financial institutions plan to focus on delivering RDC, actionable alerts, which allow recipients to initiate an action such as a funds transfer in response to an alert about a low balance, and additional payment capabilities.

According to survey, eighty percent of institutions plan to invest in some type of mobile payments in the next 12 months, with P2P mobile payments cited as a priority by seven respondents.

Nine out of ten of the financial institutions surveyed already have a mobile banking offering that provides basic account access, and almost all provide ATM/branch locators, transfers between accounts and bill payment.

Financial institutions are committed to providing mobile banking and payments capabilities for a range of devices, with a focus on smartphones.

While none of the surveyed institutions currently offered specialized support for tablets, this was cited as a priority for 2012 by multiple respondents.