Citi has rolled out a new ATM in Asia, Citibank Express, which enables customers to perform nearly all banking jobs including opening accounts and applying for loans, cards and cashier’s checks, without visiting a branch.
New machines are already being installed in Singapore, Malaysia and the Philippines, while installation at in-branch and out-of-branch locations across Asia and globally will follow later this year.
For customer identity authentication, the new machine is outfitted with an online banking connection, video-conferencing and biometric capability.
It connects physical and digital banking channels, allowing customers to carry out a transaction on a computer or a mobile device and complete it on Citibank Express and vice versa.
The system is fitted with ‘split screen’ for easy navigation, which can display personalized promotions and offers, and allows clients to see and speak with a customer service representative on one screen while carrying business on the other.
Additional features include near field communication capabilities as well as scanning and embossing functions to facilitate for future roll-outs of functions including instant printing of credit and ATM cards.
Operating in more than 160 nations and jurisdictions, Citi serves nearly 200 million customer accounts and provides consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.