Boubyan Bank has joined forces with consumer transaction technologies provider NCR to launch its new ‘Mini Bank’ concept in Kuwait.
The Mini Bank is said to be powered by NCR Interactive Teller, which enables Boubyan’s video tellers that are centrally located to remotely deliver 95% of the teller services across expanded hours and location.
Set to open at Boubyan’s branch at Kuwait International Airport, the Mini Bank concept gives Boubyan customers access to their banking needs on the go.
The ATM-based NCR Interactive Teller technology lets people talk to live remote teller, and also gives the teller remote control over the machine to conduct transactions, such as cash deposit and dispense with specific denominations, transfer between accounts, as well as cash or cheque acceptance without a card.
Equipped with a UV-enabled civil ID scanner and signature pad, the teller machine helps to identify the consumers, authenticate them, and request their approval to conduct transactions, in addition to the traditional card and pin authentication method.
NCR Financial Services in the Middle East/Africa region vice president George Flouros said: "We are really excited to have been able to provide this technology experience to a pioneering bank such as Boubyan, and we are confident that this technology will transform the bank to leverage optimal productivity from staff while providing a personal touch with their customers.
"As the first bank in Kuwait to deploy NCR Interactive Teller, Boubyan Bank will be able to use this remote assisted service technology to meet their customers’ needs and provide them with a differentiated and exceptional experience."
Based on customers’ feedback, Boubyan plans to roll out more NCR Interactive Teller Machines throughout other prime locations in the country.