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Bank of America Equips ATMs With Voice-enabled Technology

Bank of America has installed voice-enabled technology in more than 18,000 ATMs across the US to provide access to visually impaired customers.

Talking ATMs provide audible instructions in English or Spanish to persons who cannot view information on an ATM screen. The machines make it easier for visually impaired persons to withdraw cash, deposit money and perform other ATM transactions. The ATMs have audio jacks that deliver spoken instructions privately through standard headsets to protect the security of users who are blind or have low-vision.

In addition to talking ATMs, Bank of America equipped all of its deposit-accepting ATMs throughout the country with deposit imaging technology. The technology is now available at 13,800 Bank of America ATMs. Deposit Image ATMs allow customers to feed checks and cash directly into the ATM slot, eliminating the need to fill out deposit slips and stuff envelopes.

For cash deposits, customers can deposit up to 40 bills at a time and receive immediate credit if the transaction is made, however, subject to certain exceptions. Deposit Image ATMs calculate deposits automatically and display information on-screen or via audio for verification.

Rob Aulebach, ATM channel management executive at Bank of America, said: “Bank of America is pleased to offer talking functionality in over 18,000 ATMs across the country. This is just one of many services we continue to offer to our visually impaired customers.”